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Prazi Point training portal

20-Step Master Agent Academy

Learn to recruit customers, riders and store partners, and build a profitable 3 km Prazi Point zone.

  • Customers
  • Riders
  • Stores
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Master Agent Academy

Complete all 20 steps to graduate.

Step 1 / 20

Prazi Point's hyper-local commerce vision

Step 1: The vision

What is Prazi Point?

Welcome to the Prazi Point agent training and onboarding portal.

Prazi Point is Zimbabwe's hyper-local commerce infrastructure. More than a grocery app: the digital bridge connecting neighbourhood supply directly to local demand.

We work on the belief that everything a community needs should be available and deliverable within a strict 3 km radius.

Step 2: The core problem

The inefficiency we solve

The visibility gap. Neighbourhood stores are invisible to the digital world. A customer walks 3 km to a big supermarket because no platform lets them order affordably from the shop next door.
The logistics trap. City-centre delivery apps are too slow and too expensive for daily life. Nobody pays a high delivery fee on a small order and waits 90 minutes.

Step 3: The strategy

A real-time neighbourhood broadcast network

There are no central dispatchers. The system broadcasts a customer's order to every verified partner inside that 3 km zone, and the first to respond takes it.

Instant proximity. A tight radius means the fastest store and the closest rider can both respond in minutes.

Step 4: Your purpose

The economic architect

You are not a representative. You are the architect of the network. You build the infrastructure: identify good shops, recruit reliable riders, activate customers.

Your responsibility. Train customers, stores and riders until each of them can use the platform without you.
Registering a customer on the Prazi Point app

Step 5: The consumer pillar

Registering customers

Install the app on their device, then walk them through verification and location settings.

Open customer app portal

Show them how the app detects their location and lists products from the shops nearest to them.

Step 6: The golden rule

The first successful purchase

The mission. A customer is not registered until they have completed their first successful transaction while you are standing there.

Help them pick an item, place the order and follow it to the door. That is what turns a download into a repeat user.

Onboarding a Prazi Point delivery rider

Step 7: The logistics pillar

Onboarding riders

Riders are the fast legs of the network. Recruit widely.

Open rider app portal
  • Cars and trucks for drivers
  • Motorbikes and three-wheelers
  • Bicycles
  • Foot runners for short hops

Step 8: Trust and accountability

The security deposit

Riders handle stock and cash, so each keeps a refundable security deposit in their wallet.

The purpose. A bond of trust. It protects store partners from loss and it is checked when a rider accepts a job, not when they browse.

Step 9: Technical mastery

Training riders on the broadcast

No boss hands out jobs. The app pushes opportunities to riders in the zone.

  • Keep the app running and the battery charged
  • Be ready to accept quickly
  • Acceptance speed drives earnings

Step 10: Professional conduct

The face of Prazi Point

The rider is the only person the customer meets. Train them as ambassadors.

  • Greet the customer politely, by name
  • Check the order against the list before leaving the shop
  • Hand goods over in good condition

Step 11: Earning potential

How riders get paid

The earning model. Riders earn 5% to 7% of order value with a $1.00 minimum per delivery, paid into the digital wallet and withdrawable through EcoCash.
Registering a local store partner

Step 12: The supply pillar

Registering store partners

Without digital inventory there is no commerce. Walk the owner through registration yourself.

Open store app portal

Make sure the shop's location is pinned accurately, because dispatch is measured from that pin.

Step 13: Digital inventory control

The agent's mandatory task

An empty store is invisible. Add real stock with the owner during your visit.

Data entry. Help them add products and quantities. Wrong stock levels destroy customer trust faster than no listing at all.

Step 14: Product variety

Suggesting new inventory

If a shop sells something that is not on the master list, show the owner how to submit it from inside the app.

Act as a business consultant. A wider catalogue is more revenue for them and more coverage for the zone.

Step 15: Store activation

The operational float

Every shop pays an operational float to go live. It is not a fee. It is the liquid balance that lets the platform process transactions and broadcasts.

Simple explanation. The float is the fuel that keeps the shop's storefront visible.

Step 16: Financial safety

Money flow and reimbursement

Owners need to know their money is safe. Walk the cash-on-delivery cycle out loud.

  1. The customer pays cash to the rider on delivery.
  2. The rider returns the full amount to the shop.
  3. The shop recovers its inventory value and keeps the profit immediately.

Step 17: Parity mechanics

Acceptance speed for stores

Shops sit on the same broadcast as riders. Accept slowly and the order moves on, or the customer gives up entirely.

Step 18: Daily work

Managing your day

  • Morning: find and onboard store partners.
  • Lunch: find and register delivery partners.
  • Afternoon: acquire customers and get them through a first purchase.

Step 19: Mastery quiz

15-question certification exam

Answer every question correctly to graduate. Wrong answers are marked so you know what to revisit.

A certified Prazi Point master agent

Step 20: Certified

Welcome to Prazi Point

You have finished the training and passed the mastery quiz. You are a Certified Master Agent.

Final agent registration →

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