What is Prazi Point?
Welcome to Prazi Point’s Virtual Agent Training and Onboarding Portal.
Prazi Point is Zimbabwe’s ultimate Hyper-Local Commerce Infrastructure. We are more than a grocery shopping app; we are the digital bridge that connects neighbourhood supply directly to local demand.
We operate on the belief that everything a community needs should be available and deliverable within a strict 3km radius.
The Massive Inefficiency We Solve
Our Revolutionary Solution
We solve these issues by creating a Real-Time Neighbourhood Broadcast Network. We do not use centralized dispatchers. Instead, the system broadcasts a customer’s order to verified partners in that specific 3km zone.
The Economic Architect
You are not just a representative; you are the architect of this network. Your mission is to build the infrastructure by identifying good shops, recruiting reliable riders, and activating customers.
Registering Customers
The first pillar of the network is the customer. Use the portal below to install the app on their device and guide them through account verification and location settings.
Open Customer App PortalShow customers how the app detects their location and displays products from nearby stores.
The First Successful Purchase
Help them select an item, process the order, and understand the delivery process. This builds trust and turns them into repeat users.
Onboarding Professional Riders
Riders provide the high-speed legs of the network. Recruit riders with cars, trucks, motorbikes, bicycles, or even those who can complete short-distance deliveries on foot.
Open Rider App Portal- Cars or trucks for drivers.
- Motorbikes and three-wheel motorcycles for riders.
- Bicycles for cyclists.
- Foot runners for short-distance deliveries.
The Mandatory Security Deposit
Because riders handle valuable inventory and cash transactions, each rider must pay a security deposit.
The Broadcast System Training
Train riders on the broadcast system. Explain that orders are not manually assigned by a boss. The app sends opportunities to riders in the zone.
- The rider must keep the app active and their battery charged.
- They must be ready to accept jobs quickly.
- Acceptance speed affects earning potential.
The Face of Prazi Point
The rider is the person the customer meets. Train riders to be professional ambassadors.
- Greet customers politely by name.
- Double-check order accuracy before leaving the store.
- Deliver items in good condition.
How Riders Get Paid
Registering Local Store Partners
Stores are the lifeblood of the network. Without digital inventory, there is no commerce. Guide store owners through registration.
Open Store App PortalEnsure the store location is accurately pinned on the map.
The Agent’s Mandatory Task
An empty store is invisible to customers. You must assist the owner in adding available inventory to their account during your visit.
Suggesting New Inventory
If a store sells a product that is not on the app’s master list, show them how to suggest that product in the app.
Act as a business consultant and help store partners grow revenue.
Paying the Operational Float
Every store must pay an operational float to go live. This is not a fee; it is the liquid balance that allows the platform to process transactions and broadcasts.
The Money Flow and Reimbursement
Store owners need to know their money is safe. Explain the cash-on-delivery cycle clearly.
2. Rider returns the full cash to the store.
3. The store receives its inventory value and keeps profit instantly.
Acceptance Speed for Stores
Stores are also part of the broadcast system. Just as riders must accept quickly, stores must accept customer orders quickly. Slow acceptance may cause customers to buy elsewhere.
Managing Your Day
- Morning: Identify and onboard potential store partners.
- Lunch: Identify and register delivery partners.
- Afternoon: Acquire customers and help them complete first purchases.
15-Question Certification Exam
Choose the correct answer for each question. You must answer all correctly to graduate.
Welcome to Prazi Point
You have finished the training narrative and passed the mastery quiz. You are now a Certified Master Agent.
Final Agent Registration