Your account
Delete your account
You can delete your Prazi Point account and personal data at any time. No login needed to read this page.
From the app: fastest, takes effect immediately
- Prazi Point (shopping & store): Settings → Account Actions → Delete Account
- Prazi Point Rider: open the menu → Delete Account
- Web shop: Account → Delete account
If you no longer have the app
Message us and ask for your account to be deleted. We confirm you control the phone number on the account before acting, then confirm once it is done.
What is deleted
- Your name, phone number and password
- Saved delivery addresses and location
- Signed-in devices and push-notification tokens
- Your referral code
What is kept, and why
Records of completed orders and payments are retained for accounting and tax purposes, as required of any business handling transactions. They are kept with your name and phone number removed, so they can no longer be traced back to you.
Before you can delete
Deletion is blocked while any of these are outstanding, so nothing you are owed is lost:
- Money in your Prazi Wallet. Withdraw it first.
- A rider security deposit that has not been withdrawn.
- An order still in progress.
- A shop you still own. Transfer or close it first.
The app tells you which of these apply to you, all at once.
Deletion is permanent.
Signing up again with the same phone number creates a brand-new account. Your order history, wallet balance and referral code do not come back.
See also our privacy policy for what we collect and how long we keep it.